Frequently Asked Questions
Please browse through our frequently asked questions before getting in touch with us.
K&M is committed towards ensuring that your private details are not shared or sold as part of distribution lists. Please note, we will never ask you for an OTP or any personal information in order to help you complete transactions. Our representatives will only get in touch with you in-case an item is out of stock or there is a delay in our delivery timeline.
We assure you that your payments are highly secure. Customers paying through Cashfree on your Kanz & Muhul store will be redirected to a Cashfree hosted page where they enter their card details. In-case, anyone tries to get in touch with you asking about your personal details while maintaining an alias under Kanz & Muhuls name, please report it to us immediately.
What does Kanz & Muhul mean?
Kanz & Muhul translates to a Mortar & Pestle in Kashmiri. The name reflects our true emotion for our work, which is, to maintain the pristine nature of our ingredients, culture & cuisine, staying true to the approach followed by our ancestors. Take yourself on an experiential journey with the best of nature, delivered to you in the shortest lead time from harvest!
What do we sell at Kanz & Muhul?
At K&M, we bring you the best produce from Jammu, Kashmir & Ladakh region ranging from Freshly Ground Spices, High Quality Dry Fruits, Raw Honey, Saffron & Spice Blends that are handcrafted in small batches with utmost care.
Do you have any retail stores?
We retail our products at Matamaal Restaurants. Matamaal is a renowned Kashmiri restaurant located in Gurgaon and Pune serving the most authentic flavors of Kashmiri cuisine.
Gurgaon - 203-6, DLF City Court, Gurgaon
Pune - 201, Pristine Square, Wakad, Pune
How can you connect with us online?
You can reach out to us through E-mail or WhatsApp.
Email - Contactus@kanzandmuhul.com
WhatsApp - +91-9971005558
Where do you deliver and in how many days?
We deliver across the world and dispatch within 12 hours from receiving the order.
Delhi NCR: 1-3 days
India-wide: 3-7 days
Rest of the World: 3-5 days
Why are there delivery charges?
While most of our products have free shipping, we do not believe in marking up the MRP to cover for shipping charges. We charge a very nominal shipping charge to be able to continue providing our customers with hygienic produce in the shortest lead time from harvest.
What happens if we receive a defective product?
We’re here for our customers. In-case, you have a query or have received a broken, defective or damaged product, please reach out to us on our email - email@example.com and rest assured, we will resolve the query as soon as possible. Additionally, you can WhatsApp us on +91-9971005558
Do you ship internationally?
We are shipping worldwide and charge shipping on actuals that are incurred based on the weight of the parcel.
How can I track my order?
You can track your order from the link shared on WhatsApp and Email. Additionally, you can click on the ‘track order’ option on the footer page.
Some items are missing in my order?
There is no need to panic! We are here for you. You can write to us and we will get it rectified by sending you the product or generating a refund as soon as possible